Cancellation, Return & Refund Policy

At LevDoll, we want your ordering experience to be clear and straightforward. Because many of our dolls are made to order and customized to your specifications, cancellation and return conditions differ from those for standard retail products.

Please review your order carefully before completing payment. If you have any questions, contact us before ordering.

1. Cancellation Policy

Before You Order

We recommend confirming the doll model, material, size, skin tone, head, and all customization options before payment.

Need help?

• Visit our Factory Showcase for additional product and factory information.
• Use our Online Chat or Contact Us page for assistance.
• You can also connect with LevDoll through our official social channels.

Made-to-Order & Custom Dolls

Production preparation may begin shortly after payment. If you need to cancel your order, please contact us as soon as possible.

Cancellation time is calculated from the time your payment is successfully completed.

After 24 hours, materials may have been allocated and production may already be underway. For this reason, made-to-order or customized dolls generally cannot be canceled once production has started.

If you need to make a change to your order, contact us immediately. We will do our best to accommodate changes before production begins, but changes cannot be guaranteed.

In-Stock Dolls

In-stock orders may be canceled before they are processed for shipment.

Once an order has been shipped, it can no longer be canceled. If the shipment can be recalled or returned, any applicable shipping, return, handling, or carrier charges may be deducted from the refund.

If an In-Stock Item Becomes Unavailable

In the rare event that an item shown as in stock is unavailable after you order, you may choose:

1. Replacement: Select another available doll. Any price difference will be adjusted accordingly.
2. Full Refund: Receive a 100% refund to your original payment method.

2. Return Policy

Inspect Your Order Upon Delivery

Please inspect your doll as soon as it arrives.

If your order arrives damaged, defective, incomplete, or significantly different from what you ordered, contact LevDoll within 24 hours of delivery.

We strongly recommend recording an unboxing video before opening the package completely. Photos and video evidence can help us verify the condition of the shipment and resolve problems more quickly.

Please email:

support@levdoll.shop

Include your order number, a description of the issue, and clear photos or videos showing the problem.

Incorrect or Misdescribed Products

If you receive the wrong doll, head, material, or another major configuration that does not match your confirmed order, please provide photos or an unboxing video showing:

• The complete doll
• The head and relevant options
• The shipping label
• The packaging
• The specific issue

Once verified, LevDoll will work with you to provide an appropriate solution, which may include replacement parts, a replacement product, or a refund depending on the circumstances.

Damaged or Defective Products

If your doll arrives damaged or defective, do not use or modify it before contacting us.

Please provide clear photos or videos of the damage. Depending on the nature and severity of the issue, we may offer:

• Troubleshooting or repair guidance
• Replacement parts or a repair kit
• Partial refund
• Replacement product
• Full refund when appropriate

LevDoll will assist with any necessary carrier or shipping-protection claim.

Lost Shipments

If tracking indicates a significant delivery problem or your package appears to be lost, contact LevDoll.

We will work with the carrier and logistics provider to investigate the shipment and, where applicable, assist with a shipping-protection claim.

Please see our Shipping Guide for more information.

Hygiene & Return Eligibility

Because sex dolls are intimate adult products, change-of-mind returns are generally not accepted once the product has been opened, handled, or used.

Any return approved by LevDoll must meet the applicable return conditions. Unless the return concerns a verified defect or other issue covered by this policy, the product must generally be:

• Unused
• Clean and in original condition
• Complete with included accessories
• Returned in its original packaging where reasonably possible

Custom & Personalized Products

Made-to-order, customized, and personalized products are generally non-returnable for change-of-mind reasons.

This does not affect claims involving verified damage, defects, or products that are materially different from the confirmed order.

Unauthorized Returns

Please do not send any product back without contacting LevDoll and receiving return instructions first.

Unauthorized returns may be refused and may not qualify for a refund.

Customer-Caused Damage

Damage caused by misuse, improper cleaning, improper storage, excessive force, unauthorized modification, or normal wear and tear is not considered a manufacturing defect.

Please follow our Cleaning & Care Guide to help protect your doll.

3. Refund Policy

Contact Us for Assistance

If you experience a problem with your order, please contact LevDoll first. Our support team will review the issue and work with you toward an appropriate resolution as quickly as possible.

Contact us at: support@levdoll.shop

Refund Method

Approved refunds will normally be returned to the original payment method used for the purchase.

After LevDoll processes a refund, additional processing time may be required by your bank, card issuer, PayPal, or other payment provider before the funds appear in your account.

Typical processing times may vary by payment provider.

If your approved refund has not appeared after the expected processing period, please contact us. Where available, we can provide transaction or refund information to help you follow up with your payment provider.

4. Important Information

Please note that product appearance may vary slightly from website photos due to lighting, photography, screen settings, handmade finishing, and normal manufacturing variation. Minor differences that do not materially affect the confirmed specifications are not considered incorrect products.

Return, replacement, and refund requests are reviewed based on the circumstances of each order and the evidence provided.

Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.

Need Help?

If you are unsure about your order, customization options, cancellation eligibility, or an after-sales issue, please contact us before taking further action.

Contact LevDoll →

We’re here to help make your purchase as clear, secure, and straightforward as possible.