Terms & Conditions - levdoll.shop

Last Updated: August 25, 2026

These Terms and Conditions (“Terms”) govern your access to and use of levdoll.shop and your purchase of products from LevDoll.

Please read these Terms carefully before using our website or placing an order. By accessing our website, creating an account, or placing an order, you agree to be bound by these Terms.

1. About LevDoll

This website is operated by:

Shenzhen Levipo Technology Co., Ltd.
Trading as: LevDoll
Registered in: Shenzhen, China
Website: https://levdoll.shop
Email: support@levdoll.shop

Throughout these Terms, “LevDoll,” “we,” “us,” and “our” refer to Shenzhen Levipo Technology Co., Ltd. and the LevDoll brand, as applicable.

2. Eligibility and Age Restriction

Our website and products are intended exclusively for adults aged 18 or older, or the higher age of legal majority in the location where the website is accessed or the product is purchased.

By accessing our website or placing an order, you represent and warrant that:

You meet the applicable minimum legal age
You have the legal capacity to enter into a binding contract
Purchasing and possessing the relevant product is lawful in your location
You will not purchase a product for, provide it to, or permit its use by a minor
The billing, shipping, and account information you provide is accurate and belongs to you or is used with proper authorization

We may refuse or cancel an order where we reasonably believe that age, identity, payment authorization, legality, fraud, or safety requirements have not been satisfied.

3. Lawful and Responsible Use

Products sold through LevDoll are intended only for lawful, private, adult use.

You must not:

Use a product in connection with illegal activity
Provide a product to a minor
Request prohibited or unlawful customization
Use the website to submit exploitative, abusive, or unlawful content
Attempt to purchase, customize, depict, or use a product in a manner involving children or persons presented as children
Resell or distribute products in violation of applicable laws
Circumvent customs, import, age-verification, payment, or other legal requirements

We reserve the right to reject or cancel any order or customization request that we reasonably believe may be unlawful, unsafe, exploitative, abusive, or inconsistent with these Terms.

4. Product Information

We make reasonable efforts to describe products accurately. However:

Colors may appear differently depending on lighting, photography, screen settings, material batches, and manufacturing processes
Handmade and customized products may have minor variations
Measurements and weights are approximate unless expressly stated otherwise
Hairstyles, makeup, clothing, accessories, poses, and display items shown in photographs may not be included unless listed in the product description
Product packaging, accessories, features, and specifications may be updated where reasonably necessary
Product images may show optional upgrades or customizations sold separately

You should carefully review the product description, available options, measurements, materials, included accessories, production information, and care instructions before placing an order.

If a particular feature is essential to your purchase, contact us before ordering.

5. Product Customization

Many LevDoll products are made to order, configured to customer specifications, or personalized.

You are responsible for reviewing all selected options before submitting the order, including:

Body and head selection
Height and measurements
Skin tone
Material
Hair and eye options
Makeup
Skeleton or joint options
Intimate and anatomical options
Heating, voice, electronic, or other optional features
Clothing and accessories
Other customization instructions

Once production has started, selected specifications may not be changeable. If a change is possible, additional production costs, price differences, and delays may apply.

A request to change an order is not accepted until we confirm the change in writing.

We may contact you to clarify a customization request. Production or delivery estimates may be extended if we are waiting for your response.

6. Orders and Contract Formation

Placing an order constitutes an offer to purchase the selected products.

An automated order confirmation acknowledges that we received your order but does not necessarily mean that the order has been accepted.

An order is accepted when we:

Confirm acceptance in writing;
Begin production or preparation of the product; or
Dispatch the product,

whichever occurs first.

We may reject or cancel an order before acceptance for reasons including:

Product unavailability
Pricing or description errors
Payment failure
Suspected fraud
Delivery restrictions
Legal or regulatory concerns
Prohibited customization requests
Inability to manufacture the selected configuration
Incorrect or incomplete customer information

If we cancel an order after receiving payment and no amount is otherwise lawfully due, we will refund the relevant amount through the original payment method where reasonably possible.

7. Prices

Prices are displayed in the currency shown on the website.

Unless expressly stated otherwise, prices may not include:

Import duties
Customs charges
Local taxes
Brokerage fees
Remote-area delivery charges
Charges imposed by banks or payment providers
Optional services or upgrades

We may change prices at any time before an order is accepted.

If a product is listed at an obviously incorrect price because of a technical, typographical, currency, or system error, we may contact you to confirm the correct price or cancel the order and issue an applicable refund.

8. Payment

Available payment methods are displayed during checkout and may vary by country, currency, product, or order value.

Payments may be processed by third-party providers such as PayPal, WooPayments, card processors, banks, or another provider shown during checkout.

By submitting payment information, you represent that:

The information is accurate
You are authorized to use the payment method
The payment provider may process the transaction
We may conduct reasonable fraud and order-verification checks

We do not normally receive or store complete credit or debit card numbers.

Your payment provider may apply its own terms, privacy policy, currency-conversion rate, fees, verification requirements, or dispute procedures.

A payment authorization does not guarantee that an order has been accepted.

9. Order Verification

We may request additional information to verify:

Identity
Age
Billing information
Shipping information
Payment authorization
The intended recipient
Unusual order activity

Failure to provide reasonably requested verification may result in an order being delayed, rejected, or cancelled.

Do not send complete payment-card numbers, account passwords, or unnecessary identification information by ordinary email or live chat.

10. Cancellations and Changes

Whether an order can be cancelled or changed depends on its production and fulfilment status.

Because many products are made to order or customized:

Cancellation may not be possible after production has started
Customization charges and costs already incurred may be non-refundable
Payment-processing or other non-recoverable charges may be deducted where legally permitted
Changes may result in additional costs and production delays

Nothing in this section limits cancellation or withdrawal rights that cannot lawfully be excluded in your location.

11. Production and Processing Times

Production and processing times shown on the website are estimates, not guaranteed delivery dates.

Production may be affected by:

Product complexity
Customization requirements
Material availability
Quality inspection
Public holidays
Manufacturing capacity
Customer-requested changes
Delayed customer responses
Events outside our reasonable control

We will make reasonable efforts to notify you of material delays.

Production time is separate from shipping and customs-clearance time.

12. Shipping and Delivery

We ship to eligible destinations using the delivery methods available for the order.

Delivery estimates are provided for guidance and may be affected by:

Destination
Carrier performance
Customs inspection
Import restrictions
Weather
Public holidays
Remote-area delivery
Incorrect address information
Recipient unavailability
Events outside our reasonable control

You are responsible for providing a complete and accurate shipping address, recipient name, telephone number, and other information required for delivery.

Additional costs caused by incorrect or incomplete information, refusal of delivery, repeated delivery attempts, or failure to collect a parcel may be charged to you where legally permitted.

Any statements about discreet packaging describe our normal packaging approach but do not guarantee that customs authorities, carriers, or other legally authorized parties will not inspect or identify a parcel.

13. Customs, Import Laws, and Taxes

International orders may be subject to customs inspections, import restrictions, duties, VAT, sales taxes, brokerage charges, or other fees.

Unless expressly stated otherwise during checkout:

The customer is responsible for determining whether the product may lawfully be imported, possessed, and used in the destination
The customer is responsible for import duties, taxes, clearance fees, and local charges
LevDoll is not responsible for delays caused by customs authorities
LevDoll cannot guarantee customs clearance

If an order is refused, seized, destroyed, returned, or delayed because of destination-country restrictions or a customer’s failure to comply with import requirements, refund eligibility will be determined under applicable law and our Returns and Refund Policy, taking account of costs already incurred.

This section does not exclude responsibility that cannot legally be excluded.

14. Inspection After Delivery

You should inspect the external packaging and product promptly after delivery.

If the package appears materially damaged, where reasonably possible:

Record the condition before opening
Take clear photographs or video
Keep the packaging and shipping label
Note visible damage with the carrier
Contact us promptly

If you believe a product is incorrect, damaged, incomplete, or defective, contact us with:

Your order number
A description of the issue
Clear photographs or video
Photographs of the shipping packaging and label where relevant

Do not discard the product or packaging until we have had a reasonable opportunity to review the claim.

Failure to provide reasonable evidence may affect our ability to verify a claim, but it does not remove statutory rights that cannot lawfully be excluded.

15. Returns and Hygiene Restrictions

Returns are governed by our separate Returns and Refund Policy and applicable consumer law.

Because LevDoll sells intimate products, some products may be unsuitable for return after their hygiene seal or protective packaging has been opened.

Customized, personalized, or made-to-order products may also be excluded from change-of-mind cancellation or return rights where permitted by law.

In particular:

A product made to your specifications or clearly personalized may not qualify for a change-of-mind return
A sealed intimate product may not qualify for return after it has been unsealed where return would be unsuitable for health or hygiene reasons
Used, contaminated, altered, damaged, improperly cleaned, or improperly stored products may be refused where legally permitted
Return authorization may be required before a product is sent back
Unauthorized returns may be refused or returned to the sender

These restrictions do not exclude rights relating to products that are defective, damaged, incorrectly supplied, or not as described, where those rights apply.

Mandatory consumer rights in your country remain unaffected.

16. Refunds

Approved refunds are normally issued to the original payment method.

The time required for funds to appear depends on the payment provider and financial institution.

Where legally permitted, a refund may exclude or deduct:

Expedited delivery charges
Non-refundable payment or currency-conversion charges
Customs duties or taxes not received by us
Return shipping costs
Loss in value caused by handling beyond what is reasonably necessary
Customization work or production costs already incurred
Costs resulting from an incorrect address, rejected delivery, or customer-caused return

No deduction will be made where prohibited by applicable law.

17. Defects and Warranty Support

Products should be used, cleaned, maintained, charged, and stored according to the instructions supplied with the product or published on our website.

Warranty coverage, if offered, is described in the applicable product information or Warranty Policy.

Warranty support may not cover damage caused by:

Normal wear and tear
Accidents
Misuse or improper handling
Incorrect cleaning products or methods
Improper storage
Excessive force
Unauthorized repairs or modifications
Failure to follow instructions
Use of incompatible accessories, chargers, or power supplies
Damage caused by customs inspection, carriers, or third parties
Cosmetic variations inherent in handmade products

Nothing in these Terms limits statutory guarantees or remedies that cannot lawfully be excluded.

18. Product Safety and Care

You are responsible for reading and following all product, cleaning, storage, electrical, battery, heating, weight-handling, and safety instructions.

Depending on the product:

Heavy products may require more than one person to lift or move
Electronic or heated components must be kept away from water unless expressly rated for such use
Only compatible chargers and accessories should be used
Damaged batteries, wiring, heating elements, or electronic components should not be used
Products should be stored away from children, pets, excessive heat, flame, moisture, and damaging materials
Products should be cleaned before and after use according to their material-specific instructions

Stop using a product if it appears damaged, unsafe, excessively hot, electrically defective, or otherwise unsuitable for use.

Our products are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease unless expressly stated otherwise.

19. Accounts

You may be able to create an account on our website.

You are responsible for:

Providing accurate information
Keeping login details confidential
Restricting access to your account
Notifying us of suspected unauthorized use
Activities conducted through your account where legally attributable to you

We may suspend or close an account that is used fraudulently, unlawfully, abusively, or in violation of these Terms.

20. Reviews and User Content

If you submit a review, photograph, comment, testimonial, or other content, you retain ownership of your content but grant us a non-exclusive, worldwide, royalty-free license to host, reproduce, format, translate, display, and use it for operating and promoting LevDoll, subject to applicable law and any privacy choices agreed with you.

You represent that:

You own or have permission to submit the content
The content is accurate to the best of your knowledge
It does not violate another person’s privacy or intellectual-property rights
It is not illegal, defamatory, deceptive, threatening, abusive, or exploitative
It does not contain malware, spam, or unauthorized advertising
Any person depicted is an adult and consented to the submission and authorized use

We may moderate or remove content that violates these Terms.

We will not publicly display personally identifying customer content without an appropriate basis or permission.

21. Intellectual Property

The website and its contents—including trademarks, logos, text, graphics, product presentation, photographs, videos, layouts, software, and design elements—are owned by or licensed to LevDoll and are protected by applicable intellectual-property laws.

You may use the website only for personal, lawful shopping and informational purposes.

You must not, without prior written permission:

Copy or commercially exploit website content
Use LevDoll branding in a misleading manner
Scrape or systematically extract website data
Remove copyright or trademark notices
Create unauthorized derivative works
Impersonate LevDoll
Suggest an affiliation or endorsement that does not exist

22. Prohibited Website Activity

You must not:

Interfere with website operation or security
Introduce malware or harmful code
Attempt unauthorized access to accounts, systems, or data
Use automated systems to overload or abuse the website
Scrape personal information
Conduct fraudulent purchases or chargebacks
Submit false reviews or information
Circumvent geographical, payment, security, or age restrictions
Use website content for unlawful or infringing purposes

We may restrict access and cooperate with payment providers or authorities where reasonably necessary to investigate unlawful or fraudulent activity.

23. Third-Party Services and Links

Our website may contain third-party services, payment interfaces, review widgets, live-chat tools, social-media links, and links to external websites.

Third parties operate under their own terms and privacy policies. We are not responsible for third-party content, availability, security, or practices except to the extent responsibility cannot legally be excluded.

Use of a third-party payment or service provider may require you to accept that provider’s terms.

24. Promotions and Discount Codes

Promotions and discount codes:

Apply only during the stated period
May be limited to selected products, customers, or locations
Cannot be exchanged for cash
Cannot be combined unless expressly stated
May be cancelled where obtained or used through fraud, error, or abuse
May exclude taxes, shipping, customizations, or selected products

If promotional terms conflict with these Terms, the specific promotional terms apply to that promotion.

25. Website Availability

We aim to keep the website available and accurate, but we do not guarantee uninterrupted or error-free access.

We may suspend, modify, or withdraw website functions for:

Maintenance
Security
Technical problems
Legal compliance
Business or operational changes

We are not responsible for temporary unavailability outside our reasonable control, subject to applicable law.

26. Disclaimer of Warranties

To the maximum extent permitted by law, the website is provided on an “as available” basis.

We do not guarantee that:

The website will always be uninterrupted or error-free
Product images will exactly reproduce physical colors
Delivery estimates will always be achieved
Every product will be suitable for every individual preference
Third-party services will always remain available

Nothing in these Terms excludes express product commitments, applicable warranties, or mandatory consumer rights.

27. Limitation of Liability

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence where applicable.

Subject to mandatory law, LevDoll will not be liable for:

Indirect or consequential losses
Loss of profit, revenue, business, opportunity, or data
Customs delays or restrictions outside our reasonable control
Carrier delays outside our reasonable control
Damage resulting from misuse, improper cleaning, modification, storage, or failure to follow instructions
Unauthorized use of an account or payment method not caused by our breach
Third-party services outside our reasonable control

Where liability may lawfully be limited, our aggregate liability arising from a product order will not exceed the amount paid to us for the product giving rise to the claim.

This limitation does not reduce any mandatory remedy available to a consumer.

28. Indemnity

To the extent permitted by law, you agree to be responsible for losses, claims, or expenses reasonably incurred by LevDoll as a direct result of your:

Unlawful use of the website or products
Fraudulent activity
Material breach of these Terms
Violation of another person’s rights
Submission of unlawful or infringing content

This provision does not apply where the loss was caused by our own breach or wrongful conduct.

29. Events Outside Our Control

We are not responsible for delay or failure caused by events outside our reasonable control, including:

Natural disasters
Epidemics or public-health restrictions
War, civil unrest, or government action
Customs restrictions
Labour disputes
Transportation disruption
Carrier failure
Supply-chain interruption
Power, telecommunications, or internet failure
Cyberattacks
Material shortages

We will make reasonable efforts to reduce the effect of such events and resume performance.

30. Suspension and Termination

We may suspend or terminate access to the website or cancel an unaccepted order where reasonably necessary because of:

A breach of these Terms
Fraud or payment risk
Unlawful activity
Abuse of our staff or systems
Legal or regulatory requirements
Security concerns

Terms which by their nature should survive termination will continue to apply, including provisions concerning payments, intellectual property, liability, disputes, and completed orders.

31. Governing Law and Disputes

These Terms and transactions with LevDoll are governed by the laws of the People’s Republic of China, without regard to conflict-of-law principles.

Where permitted by law, disputes that cannot be resolved informally will be submitted to the competent courts in Shenzhen, China.

However, if you are a consumer, this section does not deprive you of mandatory protections or rights available under the laws of your habitual country of residence where those protections cannot lawfully be excluded by contract.

Before starting formal proceedings, we encourage you to contact us and provide your order number, a description of the issue, and the resolution requested so that we can attempt to resolve the matter.

32. Changes to These Terms

We may update these Terms to reflect changes in our products, business practices, technology, or legal obligations.

The version applying to an order is normally the version in effect when the order was placed, unless a change is required by law or agreed with you.

Updated Terms will be posted on this page with a revised “Last Updated” date.

33. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in effect.

The invalid provision will be interpreted or adjusted only to the minimum extent necessary to make it lawful and enforceable where permitted.

34. No Waiver

If we do not immediately enforce a provision of these Terms, that does not waive our right to enforce it later.

35. Entire Agreement

These Terms, together with the applicable product description, order confirmation, Privacy Policy, Cookie Policy, Shipping Policy, Returns and Refund Policy, Warranty Policy, and any specific written terms agreed for an order, form the agreement between you and LevDoll.

If specific written order terms conflict with these general Terms, the specifically agreed order terms take priority for that order.

36. Contact Us

Questions about these Terms or an order may be sent to:

Shenzhen Levipo Technology Co., Ltd.
Trading as: LevDoll
Registered in: Shenzhen, China
Website: https://levdoll.shop
Email: support@levdoll.shop